Refund & Cancellation Policy
This policy explains how payment issues, cancellations and refund requests are handled for our paid services.
Last updated: October 2026
1. Subscription Cancellation
Once a subscription has been successfully purchased and activated, cancellation requests are subject to the terms of the applicable subscription plan.
2. Refund Eligibility
Refund requests may be considered in situations such as duplicate payments, successful payment where the purchased service was not activated, or other verified payment-related technical issues.
A refund is not automatically guaranteed merely because a subscription has been purchased or partially used. Requests are reviewed according to the circumstances of the transaction.
3. Duplicate Payments
If the same subscription is accidentally paid for more than once, the duplicate transaction may be reviewed for refund after the payment records are verified.
4. Payment Deducted but Subscription Not Activated
If your bank account or payment method has been charged but your subscription is not activated, please contact support with your transaction details.
We will verify the transaction with the payment records and take appropriate action, which may include activating the service or processing an eligible refund.
5. Refund Processing
Where a refund is approved, it will normally be initiated through the applicable payment channel. The time taken for the refunded amount to appear in the user's account may depend on the payment provider or bank.
6. Non-Refundable Situations
Refunds may not be available for normal usage of a service, completed tests, or situations where the subscription was successfully activated and used, except where required by applicable law or where otherwise specifically approved.
7. How to Request a Refund
To request a refund or report a payment issue, contact our support team with your registered email address and relevant transaction information.
8. Fraudulent Transactions
Transactions suspected to involve fraud, unauthorized use or misuse may be investigated before any refund or account action is taken.
9. Policy Changes
This Refund & Cancellation Policy may be updated when required. Changes will be published on this page.
10. Contact Us
For refund requests, payment issues or cancellation questions, please contact us using the support/contact details provided on the website.
Payment support
Please keep your payment transaction ID or receipt available when contacting support about a payment issue.
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